CASE STUDY: BOSCH SERVICE SOLUTIONS
Bosch Service Solutions develop innovative business models based on the latest technology, designed to move business forward. They focus on mobility and monitoring services to bringing global business closer to customers and enhance competitive edge.
Bosch chose Liverpool for the UK home of its international outsourcing division because of the area’s availability of language skills, excellent transport links and availability of high-quality staff. Liverpool City Region’s strengths in automotive, IoT and AI industries also provide Bosch Service Solutions with fast access to their target demographic and industry expertise, in a central UK location.
Established in 1985 as a monitoring centre and provider of communication services, Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing services.
Bosch Service Solutions operates as a distinct business unit of the Robert Bosch GmbH and has its headquarters in Frankfurt. Bosch Service Solutions offers its clients IT and consulting expertise in more than 30 languages to clients around the world and forms a key part of Bosch Group’s overarching ambition to better connect the world and shape the cities of the future.
The company’s location in Liverpool offers 24/7 services in Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Portuguese, Spanish and Swedish. When Bosch expanded its Liverpool operations, John Milburn, General Manager, said:
“The relocation to a larger space within Liverpool demonstrates our confidence that our UK business will continue to grow. It has also provided an opportunity to create a first-class working environment for our employees. The Liverpool labour market has continued to provide us with the ability to attract and retain the highest quality of staff needed to satisfy the current and future needs of our customers.”